Planning a Better You mission is to help individuals become their best selves in the service industry & digital space. Our goal is to help these individuals reach their highest level of potential, develop and strengthen their soft skills & master effective communication while developing overall customer service to the industry they serve.
Our hope is that at the end of each training the employees have gained the tools necessary to be an asset to their employer and to the people they come in contact with in the future!
Khadija Romney is a former teacher. She has taught in Miami, New York, and Central Florida. She has over 10 years of experience in the educational industry and facilitating rigorous learning. Prior to her career as an educator, Ms.Romney also spent years in the customer service industry where she mastered different customer service techniques which are now translated into her current business 'Planning a Better You".
Ms. Romney now teaches individuals how to become their best selves mind, business, and spirit. Her mission is to help corporations and institutions train and develop their staff in soft skills, effective communication, and overall customer service skills to implement into their daily practice and/or life in general. In return, individuals will be more effective in the workplace.
"My team is an industry that requires daily face-to-face time with clients. I wanted to ensure they were equipped with the proper tools to succeed with those interactions. Khadija took the time to research our industry and learn about our specific roles and tasks. With this information, she was able to build sessions that were specific to the challenges my team faces. She is thorough, knowledgeable and definitely stands out as an expert in her field. She is exactly what my team needed. I rely heavily on her services. She is an extension of my company that I cannot afford to be without. I cannot imagine running my business without her."